Transportation - Miami County YMCA

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New Service!
On the second Monday of every month we are now offering a bus ride to Walmart in Wabash. We have limited seats, so this is a first come first serve basis. You must contact the transportation office to schedule the ride. The cost is $5.00 a person. There are only 2 pick up sites, the YMCA and Eastwood Apartments. Departure time is 10:00 am with a return of 2:00pm.

Who do we serve?
Anyone travelling in, from, or to Miami County Indiana.
How to schedule a ride?
In order to better serve you, new customers need to register.
To register, call (765) 472-6028 and press 1.
Reservations need to be made 24 hours in advance before 4 pm if at all possible
Please be prepared to provide the following information:
· Name
· Home Address
· Mailing Address (if different from home address)
· Date of Birth
· Phone Number
· Special Transportation Needs i.e., wheelchair accessible vehicle
· Medicaid Number (if applicable)
Already a customer?  To schedule a ride, call (765) 472-6028 and press 1.  
Reservations need to be made 24 hours in advance before 4 pm if at all possible
Please be prepared to provide the following information:
· Name
· Date of requested ride
· Pickup address
· Drop-off address
· The time you need to arrive at your destination
· Whether a return ride is needed or another destination
· If a wheelchair accessible vehicle is needed
· If an escort or other people are riding with you
Trips may be booked up to one month in advance.  You may also request a standing appointment if you want to ride on a regular basis.   Standing appointments need to be cancelled 24 hours in advance.  Rides are scheduled on a first call, first serve basis and are subject to availability.
Cancellations must be made at least 1 hours prior to the scheduled pick-up time.  Failure to meet this requirement or failure to be present for scheduled pickup will result in a No Show.  Continued violations may result in suspension of services or the option to pay for No Shows.  To cancel a ride, please call (765) 472-6028 and press 1.  Please be prepared to give us your name, day and time of pickup, and any return trip that may also need to be cancelled.
What is the cost?
For one person for each one way trip:
$2 Within the Peru city limits
$4 Within ten miles of Peru
$6 Outside ten miles of Peru
$1 each additional household member riding
There is no charge for Senior Citizens, although a donation is welcomed to help cover the cost of services.  These rides are funded by Area Five Agency on Aging.
When does YMCA Transit operate?
Y Transit operates Monday - Friday from 6am - 6pm.  The call center phone lines are open Monday-Friday from 8am-4pm.  You may leave a message for cancellations.

YMCA Transit is closed or has limited access on the following holidays:
· New Year’s Day
· Memorial Day
· 4th of July
· Labor Day
· Thanksgiving Day (limited hours on the day after Thanksgiving Day)
· Christmas Day (limited hours on Christmas Eve and the day after)

What services does YMCA Transit offer?
Y Transit, like any other public transportation system, is available to individuals of all ages and incomes.  It has scheduled pickup and arrival times and is a shared ride service.
However, Y Transit provides more personal transportation and offers a Demand Response Service.  This service is specifically designed to serve small towns and rural counties.
Demand Response Service
The demand response service is based on individual requests, which are taken on a first-come-first-serve basis.  There are no specified pick up times/locations and no structured routs, although some routs do have service area boundaries.  This is an origin-to-destination service where drivers will offer a helping hand as needed to ensure that individuals reach their destination safely.

Reasonable Modifications
Individuals needing a service modification must notify Miami County YMCA Transit of the request when making a reservation.  For more information regarding the reasonable modification policy or how to file a reasonable modification complaint, please contact Stacy McBride at (765) 472-1979 Ext. 706.  Attempts will be made to honor all reasonable modification requests.

Customer Tips
· Fares must be paid upon boarding the vehicle
· Be prepared for delays due to traffic or inclement weather
· Please be ready at least 15 minutes before your scheduled ride  The driver may arrive up to 15 minutes prior to your scheduled pick up time and is permitted to wait a maximum of 5 minutes.
· If your ride has not arrived within 10 minutes of your scheduled pickup time, please call the transit system
· Y Transit has wheelchair accessible vehicles available upon request
Rules of the Road
· No Smoking, eating or drinking
· No open drinks or food
· Seat belts must be worn at all times
· Customers must supply and install their own child safety seats
· Stay seated while vehicle is moving
· Allow customers to exit before boarding
· No profane language
· Clients are able to carry on items that they can carry in one trip and can secure either in their seat, at their feet and clear of the aisle way, or in the seat next to them (if available).
· Customers with portable oxygen tanks are welcome
· Only service animals are permitted unless a pet is in a carrier that is secure
Weather: Y Transit may suspend operation if roads or conditions are deemed unsafe.

All services are provided without regard to race, age, color, religion, sex, disability, national origin or ancestry (in accordance with Title VI of the Civil Rights Act of 1964) and available to individuals of all incomes.

Notice to the Public
To make transit riders aware of its commitment to Title VI compliance, and their right to file a civil rights complaint, the YMCA Transit has presented the following information, in both English and Spanish on its website, brochure and onboard vans/buses.

Your Civil Rights
The YMCA Transit operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act and other statutes and authorities that prohibit discrimination in Federally assisted programs and activities. Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title IV may file a complaint with the YMCA Transit. For more information on our civil rights program and the procedures to file a complaint, please contact the Transit Director at 765-472-1979; email or visit our administrative office at 34 E 6th street Peru, IN between 8 and 4pm.  A complaint may also be filed directly with the FTA, Office of Civil Rights, 1200 New Jersey Avenue SE, Washington DC 20590.  For more information about the YMCA Transit programs and services, visit  If information is needed in another language, please contact the Transit office at 765-472-1979.
Discrimination Complaint Procedures
The YMCA Transit has established a process for riders to file a complaint under Title VI. Any person who believes that she or he has been discriminated against on the basis of race, color, or national origin by the YMCA Transit  may file a Title IV complaint by completing and submitting the agency’s Title VI Complaint available at our administrative offices or on our website
The YMCA Transit will notify NHDOT of all formal complaints within five business days of receiving the complaint.

All materials are available in other languages upon request by calling 765-472-6028.  TTYTDD 800-743-3333.  Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Transportation Supervisor.

Senior Transportation Program

Hours:  6:00 am - 6:00 pm
     Please make appointments for  between 9:00 a.m. and  3:30 p.m.  We transport a lot of people to work in the morning and we need time to get you home in the afternoon.  If you schedule a late appointment and it runs past 7:30 pm. you will need to make  other arrangements to get home.

Phone:  (765) 472-6028
Same-day calls need to be made at least one hour before you need to be at your destination.  We will do our best to fit you in as soon as we can.  For a guaranteed  time please call the day before.

New Riders
The first time you ride you must fill out a basic information form to fulfill government requirements and for emergencies. This form may be obtained from the bus driver or you may give us the information when you call.

Regular Rides
· Call the dispatcher at 472-6028
· Give them where to pick you up and  your destination
· Tell them if you are a new rider
· Call by 4pm the day before your trip
· Give the dispatcher your pick-up location,  your destination, and the time of your appointment

Need Assistance?
If you need special assistance, you must bring someone along  to  help you.  Personal care assistants ride free of charge. The  drivers are not allowed to escort you in and out of your appointments.  A lift is available upon request wheelchairs.  If you need any kind of assistance please let the dispatcher know.  Drivers will help you to your door but  are NOT allowed to enter your residence.
While there is no charge for riders 60 years and over, but we need your donations to help with the cost of service.  
The Miami County YMCA spends an average of $10.54 to provide each one-way trip for our clients.
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